Most asset tracking systems are closed in nature. Regardless of the method used, information collected is generally confined within the four walls of the company managing the system. Distributors and end users each have their own way of keeping track of the assets that cycle through their facilities. Data is not usually shared unless trying to resolve balance disputes. As a result, there is no real collaboration between supply chain partners.
At TrackAbout, we’re inventing a future where collaborative tracking data is liberated. Our asset tracking software easily shares common information throughout the supply chain while keeping proprietary data secure. Partners enjoy a new level of efficiencies and cost savings while forging stronger relationships built on trust and customer loyalty. Continue reading →
This could be a defining moment for your company. Sooner or later a customer or prospect is going to require you to have asset tracking capabilities in order to do business with them. It’s likely they’ve experienced disputes over asset balances and incorrect invoices. Or perhaps they need a better way to comply with regulatory requirements. They’ve heard that asset tracking software improves accuracy and they see it as a way to manage these issues. How you react could be the difference between mediocrity and excellence. Continue reading →
Westbury, NY-based General Welding Supply is a wholesale distributor of industrial, medical, specialty, and cryogenic gases as well as a full line of welding supplies. Family owned and operated since 1923, employees share a commitment to providing customers throughout the Long Island-Greater New York Metro area with quality goods and services at the best value. They also recognize a vested interest in the wellbeing and safety of their local communities.
Prior to implementing an asset tracking software solution, the company experienced issues familiar to packaged gas distributors such as lost cylinders, rental disputes, billing mistakes, and manual errors. In addition to being a challenge to their operation, these issues also were a potential threat to customer relationships.
When I say beer keg tracking software, you probably think I’m talking about eliminating lost kegs by using barcodes or RFID tags and a scanning device. You’d be right. But there are so many other ways tracking software can benefit brewers and wholesalers. I think the most interesting is eliminating expired kegs. Continue reading →
According to the Association of Energy Service Companies (AESC), oilfield thefts amount to an estimated $1 billion USD annually. Stolen equipment ranges in value from $100 to $10,000 USD or more per item and includes laptops with proprietary information, control panels, pipes, valves, heavy equipment and anything else that isn’t bolted down, as well as some things that are.
Clearly, there’s a problem. What’s interesting is that many of the well service companies we’ve contacted deny ever having anything go missing, whether stolen or unknowingly misplaced. I suppose it’s not surprising really. We’ve seen this scenario before. Continue reading →
Good customer service is vital to the success of any business. You can offer promotions and reduce prices to bring in new customers, but if you want to keep them you’d better give them a reason to stay. Otherwise, they’ll always be looking for the next bargain.
The essence of good customer service is forming relationships with customers. Good asset tracking software helps you do this by offering your customers several benefits that make doing business with you a no-brainer.
You’ve decided it’s time to invest in a tracking software solution to help manage your portable assets. Whether your company is smaller and seeking to replace a manual, paper-based system or larger and finding your existing software no longer supports your business, you have similar concerns in selecting your new solution.
Making the right choice doesn’t have to be hard. The questions below will help you identify and evaluate the critical features that will provide the best return on investment now and in the future. Continue reading →
If you’re tracking portable assets with a manual or paper-based system, chances are you’ve thought about switching to an asset tracking software solution. You’re aware of some of the benefits, like increased accuracy and efficiency, but you’re not sure that’s enough for you to take the leap.
Many forward-thinking companies are finding ways to change the game within their industries by using asset tracking software to achieve operational advantages. They’re gaining added value by fully exploiting the data collection capabilities of mobile handheld devices and doing something meaningful with the wealth of data gathered routinely from on-going system activity.
Below are some perceptions you might have about asset tracking software. Read on to learn which ones are true (but don’t tell the entire story) and which ones are false. Continue reading →
In this post I discuss the path I took to enable TrackAbout to react more quickly to failures in our application’s email delivery. I wrote a service using Node.js which relays email delivery failure events from SendGrid to a HipChat chat room that our support staff monitors. The project is open source and available on GitHub as sendgrid-webhook-server.