TrackAbout recently participated in a Team PA-backed state trade mission to France and Germany.
TrackAbout recently participated in a Team PA-backed state trade mission to France and Germany.
We’ve been having a rough couple of days here in IT land. We experienced two unexpected outages of our service in as many days. Every failure is a chance to learn something, so I’m going to talk about what happened and what we can do better going forward.
But first, the non-technical executive summary:
Tuesday: Between 11:13 AM and 11:22 AM Eastern US Time, we experienced a system slowdown and then a brief service outage. Our database server had a hardware failure, in which half the available memory was missing. We switched to our redundant database (we operate a database cluster), and after that everything was fine. The failover took just a couple of minutes.
Wednesday: Between 4:53 PM and 6:45 PM Eastern US Time, we experienced a system slowdown, then a brief outage for some customers and an extended outage for other customers. The root cause was completely different from Tuesday’s issue. On Wednesday, the Storage Area Network (SAN) on which our services rely experienced a degradation of service which slowed everything down. We mistook this for a database failure, and opted to fail over to our newly rebuilt database server. The failover did not solve the problem. The SAN’s slow disk issues meant that many of our largest customer databases took a very long time to pass the necessary automatic consistency checks which follow a failover before they came online. By 6:45 PM, our hosting provider had resolved the issue with the SAN and performance returned to normal.
Now, on to the details and the lessons learned.
I caught wind of an exciting research project coming out of North Dakota State University in Fargo, North Dakota. A research team, led by research engineer Cherish Bauer-Reich, has invented an RFID tag that uses the metal object on which it is mounted as its antenna! Here’s the university’s PDF.
RFID hasn’t made great inroads into the packaged gas and cylinder tracking space due to (1) the difficulty of getting tags to work reliably when mounted on metal objects (gas cylinders) and (2) the issue with discriminating between various tags answering the siren song of the RFID reader. Hopefully with this new invention, problem #1 is on its way to being solved. Congratulations to Cherish and her team are in order. Now its up to her university’s technology transfer team to license the technology and get tags into the real world in volume.
As the university’s press release states, existing RFID tags that work on metal tend to be quite bulky. This is due to the need to create space between the antenna and the metal so the antenna can perform its intended function. A bulky tag creates a large attack surface which makes it more prone to damage. This new design promises to enable a much thinner tag, as the spacing (and antenna!) is no longer necessary.
There are still a few things that barcodes do better than RFID tags.
Arguably, many of these “wins” for barcodes must be balanced against the ability to scan large quantities of assets quickly and without human intervention or line-of-sight. Time is money, and scanning cylinders one at a time with a handheld scanner takes time.
As our customers will attest, there are definite use cases where automatic scanning via fixed readers would be fantastic, but we still have the need for scanning assets individually in the field. For this, the handheld scanner remains the right tool for the job. That means we still need technology that can solve the tag discrimination problem, and this ups the bar for an all-in-one RFID tag solution for the packaged gas industry.
Came across this Quora question/answer today which contains a short list of retailers who have committed to purchasing “significant” quantities of iOS devices for use in the retail selling process.
The article lists:
I’d count seven of those as “upscale brands”. Apple’s image will fit in well there.
One plus in Apple’s corner which I bet influences the decision to adopt their devices in POS environments is that they rarely rev their products. One new iPhone a year (if that, recently) to contend with, and the form factor barely changes. Compare that with the avalanche of Android devices and their varying form factors, OS versions, and OEM UI customizations.
(Edit: 2012-Mar-14 — Add Moosejaw to the list )
Looks like the Motorola ET1 rugged Android tablet is out of the gate.

I’ll be talking with some people at Motorola one-on-one in a week or so about the platform, the development tools and viability for TrackAbout. I’m excited to learn more and get some tough questions answered.
Googling for the ET1 isn’t turning up any news whatsoever except the typical product announcement fluff coverage from the usual gadget sites. Not terribly surprising, given the device is squarely targeting enterprise retail and not the general consumer market. But it’d be nice if Motorola would get some news out there regarding any early customers who are planning large scale deployments with the device.
This is the first viable rugged Android platform I’ve seen that has potential for our product space. It’s great that Motorola has made this move. They’re the market leader, and if anyone can do it, they can. What’s not great is that it’s the first and only of its kind. It’s going to take time to see if it can get traction. Also, there’s just the one form factor, one size fits all.
Motorola is targeting retail (probably its biggest sector) and not industrial applications for now. A high velocity/volume barcode scanner won’t be out until Spring 2012, according to Moto. The only scanner for now is the built-in camera. That’s not going to fly in high volume/velocity scanning environments where users are accustomed to laser or linear imager scanners. It has a USB removable module, which is terrific, and could pave the way for third party hardware providers to create all manner of pluggable devices, such as RFID scanners.
Another negative for the ET1 is the lack of cellular radios. Wi-Fi only.
I’m looking forward to learning more.
I’ve written previously about Apple’s use of barcode and mag-stripe hardware from Infinite Peripherals. Looks like they have a new model out, the Linea-pro 4.
Apple recently added self-checkout capabilities to its retail stores, allowing users to use their own iPhones and iPod Touches to check themselves out for cheaper items. Cult of Mac writer Leander Kahney went to the store to check it out. Impressive, although having to join the Apple Store’s wifi seems like an unfortunate hurdle for your average shopper to deal with, and lots of average people buy Apple products.
This comes at a time when several grocery store chains have begun removing self-checkout lanes for a variety of reasons.
Yet Walmart is moving forward on using Apple’s technology to enable customers to check out items right in the aisle. When Walmart makes a move, it’s worth paying attention. Yet I can’t help wonder how much more shrinkage stores using self-checkout must see.
Looks like the Apple EasyPay POS system has some legs.
Since completing my last post, a couple of noteworthy past and present news items have come to my attention.
In Part 1, I discussed the pros and cons of enterprise rugged devices.
In Part 2, I compared and contrasted enterprise rugged devices with the leading consumer devices available today, with a focus on use for industrial scanning applications.
Here in Part 3, I’ll draw some conclusions and discuss potential future product directions for TrackAbout.
In Part 1, I discussed the pros and cons of enterprise rugged devices.
Here in Part 2, I will compare and contrast the enterprise rugged devices with the leading consumer devices available today. I’ll focus on the potential of consumer devices for use in industrial scanning applications like TrackAbout.
In Part 1 of this three-part series, I will discuss the pros and cons of today’s enterprise rugged devices.
In Part 2, I will compare and contrast the enterprise rugged devices with the leading consumer devices available today, focusing on applicability for industrial scanning applications.
Finally, in Part 3, I’ll draw some conclusions and discuss future product direction for TrackAbout.
Many years ago, I traveled endlessly with my son’s youth soccer team from one tournament to another. It was a 90-degree hot and sweltering summer afternoon. The players (and fans) were exhausted from earlier games in the tournament and visibly anxious because to win this game would put an end to everyone’s frustration and doubts about whether this team was really good enough to play at this level. Today’s game was worth all the effort because for the first time we might just win and take home the trophy, a trophy the boys had watched carried away by others so many times before. I witnessed something at the end of that particularly long season of frustrating losses that changed me forever. Read More